Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Paid for parking online and have now received parking ticket from private company. We ask all our customers to add an automated payment method to their account. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Customer service is simply poor. The vital skills students learn will be immediately applicable to their careers. PDF REGUS Business Centre Service Agreement - SEC.gov ive been trying to get my money back ever since. I called them again, which procedure took my time for 3 hours. This will ensure the agreement ends at the current final date and will not renew further. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Hi Mike, Im sorry if you felt the need to escalate this. Stay away!! Not only that, it's hard to get hold of their accounting department. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Regus flagged this review for containing harmful or illegal content.Read more. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Trustpilot is assessing this review in accordance with our flagging process. October 6 Office staff are always friendly. Regus helps businesses find and create the right workplace for their people. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. Office Space and Coworking prices are per person per month and are dependent on inventory availability. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you refuse to pay their bogus invoices they will send you to collections. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). but when u need support / CS to talk and solve ur problems its literally non existant. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot You should do so via your online account (www.myregus.com). I asked a receptionist to help my issue to the Regus help desk. Regus does not communicate with customers via telephone. Read Customer Service Reviews of regus.ca | 5 of 20 - Trustpilot You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Best regards,Michelle Spire. Work wherever you need to with flexible access to our global network of workspaces. ive been trying to get my money back ever since. We will then confirm your retainer refund date and amount in return. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. GO LITERALLY ANYWHERE ELSE. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . I realized that my 'request for a retainer' of my account portal had been disappeared. You will regret signing with Regus. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Receptionist only can communicate by email, even for the most important things for your business. Regus are not transparent with their pricing. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Professional rooms for your next training session, interview, or pitch, wherever you need it. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. It is clean and smart and well organised. Please email me at Lorraine.brule@regus.com with your company name and details. Please could you send those details to me at lorraine.brule@regus.com so I can support you? We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. The complaint has been investigated and resolved to the customers satisfaction. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. I have been renting an office space at Regus in Kings Hill for over 12m now. It is IMPOSSIBLE to get them to stop charging. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. IWG plc Reviews | Read Customer Service Reviews of iwgplc.com - Trustpilot GO LITERALLY ANYWHERE ELSE. Briana got my call. Receptionist only can communicate by email, even for the most important things for your business. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. My contact end of March 2021. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. They still continue to send invoices with no one responsible to be there to answer. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. After being in my new office they are increasing rent by 8.7%. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers.
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