Reply anytime to let us know how we can improve. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. From everything weve seen, the StubHub customer support is quite thin, to say the least. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. Poor customer service is the biggest pet peeve to DoNotPay. Go ahead and file a chargeback on your credit card. Support : StubHub Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Still learning the basics of personal finance? How do I contact StubHub support? - KnowledgeBurrow.com Reach out to customer service representatives via social media, Call the event organizer and state your case. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. How can I email stubhub to refund tickets for a cencelled event. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. where can I go to use activate the voucher so I dont lose that as well. The old bait and switch! You will enter your community username and new password and done! Check out the table below to see the best alternatives to StubHub. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. DoNotPay records the details of your purchase to boost your chances of winning the refund. What Happens If I DonT Pay National Insurance Contributions? 03-31-2022 08:37 AM. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. please contact StubHub US Customer Service at 1.866. To reach Customer Support call 1-866-788-2482. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets I have been trying to purchase tickets for over a week now. Danielle is the author of this solution article. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Lots 81-82 Street C Whats The Difference Between Class 2 And Class 3 NI Contributions? The clause is designed to protect both buyers and sellers. Depending on where you live and how you got the tickets, you may be due a cash refund. Congratulations on your sale. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. We will process the refund to your original payment method within 5 days. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. I was refused to talk with a supervisor , I had 4 tickets listed. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Click on any of the links and there is a private message link on the moderators page They can assist you. Illinois But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." StubHub also has live chat operating 24/7. Solved: Refund in Progress - StubHub Community Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Harris Teeter. You have lost a customer for life! If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. NewsletterDollar ScholarStill learning the basics of personal finance? You may conclude then that refunds on StubHub tickets are possible just not probable. Georgia If you purchased on a registered account, your credit is available within your StubHub Wallet. Email: This information has not been added. After the switch, you will enter the email address you use to access the community in order to reset your password. StubHub offersthe retroactive refunds because the live events industry is opening back up. No problem. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. The credits are valid through the end of 2022. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. Click here to explore your options! 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Enjoy! The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. StubHub to refund canceled events after pandemic complaints A million dollar company can not compensate a loyal customer a few hundred bucks. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. Clear your Internet browsers cookies and cache. Let us teach you the major money lessons you NEED to know. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. You can reach the corporate office at 415-222-8400. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money I've been a customer for a long time and am not happy. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. StubHub issuing refunds for events canceled due to COVID - The Enquirer In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Very dissatisfied customer. Open a new browser and try logging in again. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Have a StubHub question? Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. Solved: Refunds - StubHub Community Thanks SO much! If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . Refunding tickets to a cancelled event - stubhub.community These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Click your state to see if you qualify! For customer support people can visit their help topics to search for answers to questions or browse popular topics. Apply your StubHub balance during checkout on your next purchase. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. Since its inception 22 years ago, StubHub has grown to 800 employees. Copyright 2007 - 2023, ContactHelp.com. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. From everything weve seen, the StubHub customer support is quite thin, to say the least. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. You never know when you might find yourself financially strapped - the good news is you have options. Can you get a refund on StubHub tickets? - ETHTrust New Yorkers, however, are in luck. I had to ask for a manager. Please note that, for canceled events, no . StubHub to refund canceled events after pandemic complaints - USA TODAY If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). 1.866.788.2482. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale For obvious reasons, this isnt usually a satisfying compensation. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. Contact us United States and Canada. Hawaii Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? Click or tap See actions and select Make changes. There Application crashes. See if youre using the right email and password. South Carolina, Great so in the future dont use stub hub because you cant get your money back. You can also try refreshing your Listings page. Get useful tips, expert advice and cute animals in your inbox every week. 2023 www.cincinnati.com. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. To reach customer support call 1-866-788-2482 Find contact information here. Solved: Refund Request - StubHub Community Remember, your order is covered by our FanProtect Guarantee." Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Ads by Money. on 2/28 at 12:51PM It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. Ohio Attorney. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. Interactive chat It's a code that starts with SH followed by some numbers. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. Wish they would help. . https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. I would like cash refund too. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Having difficulty navigating this. to check out everything we offer. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Sorry we couldn't be helpful. Buy sports, concert and theater tickets on StubHub! We cant contact them and ask them to lower their prices. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. An email might never be responded to, and the same goes for phone calls. If I did I woulda dropped my price or took my friend to the game.
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