Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. They have hidden fees. 5. Call no one call you back but before I bought car everybody from there company blowing my phone up. Ripoff Report | Merlex Auto Group Review - Arlington, VA I was scared that they will break my doors, windows and home stuff. I returned home by my car. Reviews. Walter gave me the discount I needed to secure the purchase. Ass Fks, Stay Away! With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Arlington. Directions. 3.7. Job closed due to COVID so I hardly drove car after that fixed! The contract legally bound you to the terms and conditions contained thereinyetyou didn't even bother to READ what you were agreeing to! Blame yourself! flexible hours. Well guide you through the process. 3.4 (644 reviews) 1105 N Glebe Rd Arlington, VA 22201. As soon as I got to the dealer, I was greeted with kindness and hospitality by JJ and Rand. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. i texted him to see what was the hold up he told me to "contact Walter". Merlex Auto Group was started in 2014 bringing the highest quality luxury certified pre-owned cars and trucks to the DMV region. Corporate Advocacy Business Remediation and Customer Satisfaction Program. July 21,2020 check engine light came on. I said I was not pleased but sh-t happens. They lost 2 potential deals from qualified customers and any chance of repeat business or referrals. BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. This profile is powered by Birdeye. 1105 N Glebe Rd, Arlington, VA 22201 United States, https://www.merlexautogroup.com/index.shtml. I got congratulations on the purchase from SETAYESH INC. After the signing, the employee Sid took the Purchase Documents set to make a copy, and after that she returned it to me in a large yellow envelope. Thursday, I dropped off the car at their mechanic after my mechanic took a look and assured the damage. As a matter of policy, BBB does not endorse any product, service or business. My owners would have either fired him or fired me for not firing him the way he acted on the phone. He should not only have the vin immediately in front of him, but he should also have a list of the options so they could book it out correctly for the bank. https://www.ripoffreport.com/reports/merlex-auto-group/arlington-va-22201/merlex-auto-group-dealer-committed-a-fraudulent-deal-selling-me-a-car-arlington-va-1446138. No problem I was told. Consumers love to do business with someone that can admit mistakes and state how they made improvements. ( I spent many years as a manager in the car business, so this is not assumption) If they dont have those options they are either leaving money on the table with incorrect book outs, making customers put down money unnecessarily, or they are giving inaccurate and fake book outs to the banks which if that were the case, they would be in a lot of trouble. I asked to provide me with absent pages in my Purchase Documents set. Dear customer, We provide a vast selection of high-quality used vehicles, exceptional car care and customer service with a smile! He spent 75% of the time i was there with me. The Purchase Documents set is thinner by 1/3. There may be more specific results for "merlex-auto-group", For more specific results for "merlex-auto-group", Showing 1-25 of 112,711 Found Reports its only been two weeks and he has proof he put down what you asked for.". MerLex Auto Group - Facebook Has your experience with this business or person been good? We've either got it - or we can get it. Poor service, 2018 CADILLAC ESCALADE ESV PREMIUM LUX Shopper, I did not like that the price Changed after making a deal the deal changed from taxes and shipping charges ,to a complete Price change did not enjoy the experience with this company. Diagnostic revealed there was $10,000 worth of mechanical work needed for a car Ray sold me 2 days ago, one he assured was perfectly okay. 40 minutes later I completed a fiancial form. Sales: (703) 685-9312. Our local dealership keeps a great stock of luxury used cars, trucks, and SUVs in inventory. Merlex Auto Group - Used Car Dealer - Dealership Reviews - DealerRater There is no any information about the financing by Pentagon Credit Union. I called about the same car on three different days over the course of three weeks. 10 stars!!! 2 DAYS AGO! Established in 2014. Merlex Auto Group | Better Business Bureau Profile We provide a vast selection of high-quality used vehicles, exceptional car care and customer service with a smile! Latest check. 1492 customer reviews of Merlex Auto Group. 1105 N Glebe Rd Arlington, VA 22201. I could not eat, walk, think. THIS IS FRAUD! Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. Unique Auto Import Jobs & Careers - 23 Open Positions apparently, MERLEX ATTEMPTED TO GET LOANS ON TWO DIFFERENT VEHICLES THAT WE WERE UNAWARE OF! Called/ texted Merlex to inform them and see what they can do. 8 years ago. Hiding negative complaints is only a Band-Aid. That's the way you make sales and retain satisfied customers!!!!! Advertisers above have met our Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. Caution!! 23 Unique Auto Import jobs including salaries, ratings, and reviews, posted by Unique Auto Import employees. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! Blessing in disguise NEVER!!! He said, he cant. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. We're looking for a results-driven Sales Representative to actively seek out and engage customer prospects and preferably bilingual English/Spanish to join our sales team. Those sold cars are still being advertised. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. They said that everything was already discussed and I should just sign what was discussed. It may not be copied without the written permission of Ripoff Report. Sadly, the first salesperson advised me that the vehicle was sold the next day. Please teach how to cancel this Certificate of Title. I Talked with a sales person who handed me the set of keys and walked away. Lebanon Missouri, carla sheila carrillo coz Lorena Zully Bullon Coz ida Mirella coz Bonilla They are Make me m San Juan de Lurigancho Lima, GEICO AUTO INSURANCE GEICO Auto Insurance Refuses to Honor their Policy Obligations Promptly Macon GA, NAACP IMAGE AWARDS-Carol Alexander - Television + Streaming and Podcast Coordinator NAACP, NAACP IMAGE AWARDS, Carol Alexander - Television + Streaming and Podcast Coordinator OF NAACP IMAGE AWARDS THIS COMPANY DOES NOT SUPPORT BLACK CREATORS! Merlex Auto Group's headquarters are located at 1105 N Glebe Rd, Arlington, Virginia, 22201, United States What is Merlex Auto Group's phone number? Yet, i have never met him before this day!!!!!! The saleman told us that they had the car for 140 days, had $2K in the car for detailing and oil changes, and would not honor the Truecar price I was sent, this after telling us how great the car was and that if we didn't buy it he would. Sales. The cars advertised had already been sold and I drove 45 minutes there even though I spoke to a rep who confirmed the car was available. It's been two days, I have not heard from him since. I get to the dealership and the truck was not in the lot. How BBB Processes Complaints and Reviews, BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania. Always go with your gut feeling! There is a second line of financing exists. In the original write up they said that the car ran perfectly. He wanted me to take it to his mechanic, i felt more comfortable taking it to Lexus to find out what's wrong. Merlex Auto Group Sales Position. I was contacted, via e-mail once, and once only!!!! Use the CARFAX search as one important tool, along with a vehicle inspection and test drive, to make a better decision about your next used car. There are no page 1 and page 2 of the Buyer Contract. Phoenix Arizona, Real Estate Fraud, Real Estate Scam Artist, Dolly's Stampede Dixie Stampede Dixie Gone Mad Pigeon Forge Tennessee, Cincy AutoMall Cincy AutoMall LLC., Cincy Auto Mall LLC. MerlexAutoGroup proposed to apply to the Pentagon Credit Union for a car loan for me and not wait for April 1. Unlawful and unprofessional. For important participation details and mileage limitations, please ask your dealer. A dealership's rating is based on all of their reviews, with more weight given to recent reviews. It was not discussed. Initially I showed him a car that Id settle for but wasnt in love with. Hiding negative complaints is only a Band-Aid. Ripoff Report has an exclusive license to this report. Merlex gave me a great experience. Search job openings at Unique Auto Import. Poor professionalism from sales person I received, good selection of cars but also in poor condition (no gas, flat tires), unreasonable dealer fees. 4. I called "Mike" again to complain - was told in so many words "too bad we can do that" to which I responded that there are laws against this sort of bait and switch. Luxury cars, latest trends, lifestyle posts, inventory -- #MerlexLife and why? There I was told that car needed a new engine! After speaking to the dealership the day before I was to go test drive the vehicle required when I got there I found out the vehicle had been sold the week before this is something that could have been told to me the day before instead of me wasting my time in the rain to find out this very poor customer service. Consumers want to see how a business took care of business. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. After discovering THOUSANDS OF DOLLARS worth of problems, Ramil proceeded to not answer the phone and send me to voice mail. Write a review. The car I made an appointment to see and drove 90 minutes for was not on the lot. Merlex - the masters of bait and switch. Luxury cars, latest trends, lifestyle posts, inventory -- #MerlexLife What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created. We were going to drive 2 hours together to see them. Ally bank gave me the reference number. Now please pay attention to this the fraudulent actions kick in!! Gave me numbers on the phone. All rights reserved. He was able to find the exact vehicle in my video and made sure that everything was covered at the best price. 1. if you can, stay away from these frauds! Dont click on those slick Ads! Business Development Manager (Current Employee) - Arlington, VA - December 28, 2016. nice manager. Each time, I was told someone just put a deposit down on that, They consistently and systematically advertise cars that they sold months ago showing a low price on the add to draw you in, once you are there, th, They have the best inventory of lux cars. Set an appointment waited 45 minutes before acknowledged waiting another 30 min after licensed was checked and no activity information relayed call for Lyft waited 11 minutes upon arrival of Lyft no one questioned my leaving ? The process was stress free and pleasant. Who's crazy enough to start this website? RUN. Serving the greater Arlington, VA area, our full lineup of quality previously owned vehicles means that you can find what you are looking for at Merlex . Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. If I could give this business zero starts, I would. after constantly trying to reach, it was apparent he had no intention of assisting with the problems of the car, which was a day old from purchasing from Merlex. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Otherwise they will come to my home and make to me bad. Copyright 1997-2023, Ripoff Report. "Walii"!!!! Merlex Auto Group is open Mon, Tue, Wed, Thu, Fri, Sat. Tell us has your experience with this business or person been good? They are hard to deal with and VERY unprofessional!! Was sold a car with a bad engine! Check reviews anywhere about this place! Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages, NAACP IMAGE AWARDS-Carol Alexander - Television + Streaming and Podcast Coordinator, Stephen Komorek API International Group Investigators, Matthew Paul Lee - World Wide Consulting Group, Neptune Auto Transport LLC - Ibrahim Salah - Thief - Fraud - Scammer - Very Unprofessional. Dont trust this dealer! Great deal, I thought. On March 27, 2018, I received a phone message from Ally bank "welcome to Ally financial. DO NOT TRUST RAY! At that time Ally bank had not yet receive a contract from the dealership, but they guaranteed that upon receiving they will cancel financing. Owners who claim this profile can update information, boost SEO, and more. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Visit Dealer Website. After i emailed and showed proof of what was going on, The VA police gave me 4-5 VA agency numbers to quickly start an investigation have them looked into! The second bank is ALLY. JULIAN TOOK VERY GOOD CARE OF ME. See if you can save on car insurance on KBB.com, Pre-qualify for a car loan with no credit score impact. On March 19, 2018, Monday, I returned the car and the cars key to the MerlexAutoGroup, to their selling place at 1105 N. Glebe Rd, Arlington VA 22201. Bait and switch tactics, not one car pictured I was interested in was available. Can be upwards of $3000.00 On top of vehicle cost. ONCE AGAIN, DO NOT BUY A CAR FROM HERE! Want to share your experience with this dealership? There is a very scary word "balloon on the 3-rd page of the Buyer Contract. I was looking for a pre owned vehicle with low mileage. Where do I begin all I can say is dont judge a book by its cover, I am single mother that came here with challenging credit these guys got me the best rate and best monthly payment anyone can they play extremely fair and dont take advantage of anyone they will make sure your satisfied to the max all across the board and Walter hes an angel he made sure I was taken care of and he also fed me to make sure I was making the right decision and he gave me an offer I could not refuse. Website. BBB Business Profiles may not be reproduced for sales or promotional purposes. Bully there way in and steal your home. I visited dealership MerlexAutoGroup. Thank you for bringing this to our attention. Dominate search results. Mike seemed to have no recollection of our earlier conversation and the only thing he knew about the car was, "it's still here." After I contacted the dealer on their 2014 Mercedes E-350 4 matic with the Amg package their price went from 10,996 to 14,996. When I arrived 1hour and 20 minutes later of course NO auto and get this NO Jessie, first they told me Jessie was working with another buyer, then I was told there is no Jessie here. On the sale sticker of the car was a disclaimer " As Is" RED FLAG!!! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. plenty of opportunity to grow depending on what you would like to do. This was not what was discussed. I highly suggest, next time you spend over $10, you get yourself a keeper. They outsource all of their work to Philippines who do not know the basics of the English language. I bought c300 Benz and I love it. I had told them that I was interested in one car and my daughter was interested in another. Merlex Auto Group - Overview, News & Competitors | ZoomInfo.com WOW that's great service, I expected a ride not to be taken for a ride. There was a problem with your loan.". It was approved. Arlington, VA. Making you a happy customer is not their goal!! we have that vehicle on the lot and come and talk to Jessie. I will never ever go back to Merlex Auto group.