staysure customer service

Have a fantastic holiday. A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. 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This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Do you agree with Staysure Travel Insurance's 4-star rating? Have a fantastic holiday. Create your My Staysure account, or login here. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. See if we've answered your question in our Covid Help Centre . I interviewed at Staysure (London, England) in Jun 2022. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm Wishing you all the best for the future. I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. This was done because they said I owed them holiday which they asked me to take as compassionate leave. Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. HR Director. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. .wsite-phone {} Dear Denis Kumm,Thank you for your 5 star review. The initial purchase was fine. My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. I got an online quote and with no warning it increased in 1 minute by about 40. Thank you. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Then there was pressure to involve fiends to purchase Staysure insurance. You can see if your question is answered in our FAQs below or you can contact us today. Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. Theres no jargon in our rights guides. But your website/automation are pretty poor, so only 3 stars. David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie. Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. It's been an extremely challenging time for the country, and, specifically for our sector, since the outbreak of Covid-19 and, we are working hard to support our customers and our employees at this unprecedented time. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. You can be certain that youre talking to the right person at the right time. I wasn't entirely happy with the service I got but I don't blame the staff for it. .wsite-menu-default a {font-size:16px !important;} Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). .mobile-nav .icon-caret svg { }); 2 Staysure Customer Service interview questions and 2 interview reviews. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Thank you for posting your feedback and for recognising we have fantastic people in the business. New management pushing all good long lasting staff out. Do you agree with Staysure Travel Insurance's 4-star rating? . Thanks for your feedback. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. We are remunerated by commission for the arrangement, service and renewal of a:link, Have a fantastic holiday. We class a complaint as any expression of dissatisfaction whether written or verbal.. I have not received my email confirmation, I didn't receive my documents in the post. Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. If you help a customer who has been mis-sold a policy or another agent has made an error on a policy and you have to cancel a policy to help them, your bonus gets cut. Information provided by various external sources. We use dedicated people and clever technology to safeguard our platform. Thank you for posting a comment. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. You deserve to be treated better especially for what youre getting paid. - Calling from outside the UK: 0044 1604 210 845 Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. I should have asked for the policy to be posted to me. Jo Phelps Warm regards,Emma, Very pleasant and helpful staff. - Sunday: 10am - 4pm. They are passionate about supporting new people into the business and we receive great feedback. However, if you'd rather complain directly, you can use the above address to contact Staysure. Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} _W.isCheckoutReskin = false; So you can be confident that youve got the right cover, thats tailored just for you. Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. } Learn more about Resolver Pro and how to claim your business. Also, for some of our insurers we may receive a profit share payment if they Don't Pay out on Holiday cancellation due to Death of Parent. He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) . Not a good experience. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv We also ensure all reviews are published without moderation. Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. a:visited, You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. Worked for this company and had a bereavement. Simply go to the My Insurance section and choose which policy youd like to email to yourself. Find out how we combat fake reviews. Thank you for your positive comments regarding our training team. The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. Also, for some of our insurers we may receive a profit share payment if they I think it may be that I included the symbol. . Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. Thank you. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Were available during the following times: Have a fantastic holiday. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Saturday: 9am 5:30pm Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. text-decoration: none !important; Have a fantastic holiday. display: block !important; Saturday 24 December: 9am 3pm When automatic payment didnt seem to work put straight through to finance and explained what would happen.Decided to renew after looking at other comparison websites. @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} I started at Staysure as a sales agent nearly 6 years ago. left: auto !important; Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. #wsite-title {color:#000 !important;text-transform: uppercase !important;} Staysure Customer Service Team Get in touch with us if you'd like to make multiple changes to your policy. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. I hope my friend who recommended me gets her 10 bonus !!! This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Resolver is free. 2730-055 Barcarena, Customer Services Department Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. var initEvt = document.createEvent('Event'); _W.storeName = null; Then like us on Facebook and follow us on Twitter. Have a fantastic holiday. If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. | Read 207,881-207,900 Reviews out of 208,075 In the 4 years I was there I hit some sort of bonus each month. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. _W.storeCurrency = "GBP"; Handful of friends made at Staysure. your insurance policy. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. The calls are non stop , its very busy and mentally exhausting . Wednesday 28 December: 8:30am 8pm We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Wife initaily refused to go but i pursuaded her to go if a friend could take my place. Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. _W.storeEuPrivacyPolicyUrl = ""; If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} achieve performance targets across their product portfolio. Search job titles. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Monday to Friday: 8:30am 8pm Replies to negative reviews in < 24 hours. We hope this will continue to inform and provide insight to our employees on the decisions we make. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. document.dispatchEvent(initEvt); It should be made more simple. Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. It was my aunty and they told me its not compassionate. In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. - Calling from within the UK: 0333 014 4512 We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. We use dedicated people and clever technology to safeguard our platform. Secondly, job was intense and very repetitive (and often boring), but simple and easy to do. Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. This took 9 months to claim back!!!