Everytime I talk to this company I want to throw the hot tub out in the street. Purchasing a spa from this company is the single worst house-related decision I have ever made. I am beyond pleased with all of them and will continue to use no one but them in the future. The account has continued to accrue fees and interest. We've got 5 unique Valentine's Day hot tub and spa experiences that will make this and all the years after a day to remember. I received the cover in early December and there were NO metal strips built in. If your hot tub is damaged beyond repair or youre replacing it with a new one, you need a plan for removing and disposing of the old one. Several weeks went by and they never showed up. 78 were here. Aqua Living Factory Outlets is a company that sells a wide variety of hot tub and swim spa products. Aqua Living Factory Outlets Houston Wellness and Fitness Services Follow View all 5 employees About us Website https://aqualivingstores.com/spas/ Industries Wellness and Fitness Services Company. Thanks for the comments the site has a big array of models and I'm not sure we are talking of Dr Wellness or Catalina, Every thing that company touches is garbage, bests words I can use to describe LPI is..dumpster fire. If youre someone who demands the best of everything, premium features like those are a need, not a want. So it's mickey moused back together. With time, even the finest wooden hot tub cabinet is going to show signs of age, including fading, rotting, and staining. Now they said in August. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts. 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. When a technician installed it, he found that the touch pad didn't work. Dr. Wellness Spas is already recognized as the Spa Manufacturing Industry leader in providing unsurpassed energy efficiency and our exclusive Patent-Pending HeatFlow Technology makes a great hot tub even better! A gentleman did finally walk me through a possible fix. When it comes to hot tubs, though, your furry friend definitely shouldnt join you in the water. but communication is key to success. Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . lpi aqua living. Calcium scale can build up in the pipes, jets and other components of your hot tub, and it can damage the working parts of your spa. The overall objective of the IGAD LPI is to enhance the contribution of the livestock sector to sustainable food security and poverty reduction in the IGAD region. Caldera is not part of LPI at all. They are made In Tennessee under a number of names. How did you get rid of it? Ultimately, we see our most successful path in the USA through providing our products direct to the consumer, Hatley says. LPIs second manufacturing plant in St. Petersburg, Fla., has not reached its production ceiling, meaning dealers who carry LPI swim spas will be unaffected. We are proud to provide American Made quality hot tubs. I spoke with Tonya in Johnson City in early October and she stated she would take care of it and let me know when the panel will be repaired. However, even with the best care and use, your cover will eventually need to be replaced. Learn more about what aqua therapy is and the many benefits these programs deliver. Well guess what it did and a lot. They are owned by Watkins Wellness. I have a Huion H610 Pro V2. If I don't replace the cover soon, my current hot tub will not hold up through the winter season up here in New Hampshire. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. They continue to change the dates, since may . Within 30 minutes of their arrival, my tub was set up and they were gone. I'm sorry but when I pay $6000 for something I expect it to work for more than 2 years. I have now stepped up the phone calls to every other day in the hopes of making progress. The address on the receipt for the hot tub has not received a completion report and out local post office does not deliver mail there yet. Thanks for your review Jerry. I cannot recommend this place enough. Idaho Child Custody: The Right Evidence & Winning Your Case. I was told it would go into production in two weeks (even though it was already supposed to be in production). However, that date kept being pushed and finally the hot tub was delivered in Dec 2021. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. . A beautiful bathtub from Aqua Living can be the focal point of your bathroom. It has been over 12 months of us dealing with us and when we call no one calls us back, we finally got the name of our case manager, her name is ****** We are waiting for a callback but we are not getting any answers as we would like a new hot tub as the hot tub that we originally purchased has never worked correctly. Your regional case manager and technician scheduling agent are reviewing case. Here, well show you three incredible luxury, Looking for the best two person hot tubs & spas? BUYER BEWARE!!!!!!! The manger told me that they were having issues shipping tubs on their sides and that mine was in fact shipped on its side. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. This year the dealer orders were substantially more than we projected, and we ran out of capacity. AQUA LIVING FACTORY OUTLETS 505 Twin Oaks Dr., Johnson City, Tennessee, United States, 37601-7610 Sharing is caring! We even offer swim spas for athletes and physical therapy. Get this 6-Person Hot Tub with 51 powerful jets! As a matter of policy, BBB does not endorse any product, service or business. SpaRetailer is the one-stop destination for staying informed and competitive in the hot tub market. (704) 322-4204. Read about common Hot Tub high limit switch problems and their solutions at Aqua Living Stores. Compact yet powerful, How much is a swim spa? Below are must have products from our top sellers. For more information on how to properly research and purchase a hot tub then make sure to look at our hot tub buyers guide pages. LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. See details. Learn how to avoid this issue and quickly fix it if it does occur. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. Learn more about Birdeye, Patient Feedback: Why Doctors Need to Ask For It. 151 customer reviews of Aqua Living Factory Outlets. In the end my 4,200$ hot tub will cost well over 8,000$. But FYI if you buy a 4,200$ hot tub from them they add a bunch of stuff like steps, cover chemicals and other odds and overpriced ends for 1,000$ without you asking for them then charge over 3,000$ in financing charges. (The consumer indicated he/she DID NOT accept the response from the business.). I went to the lpi website to file a service request and discovered the website was down. I ordered it July 15th. Worlds largest manufacturer of Hot Tubs sold directly to the public at wholesale prices. Fortunately, we are blessed to be on the right side of what this has done in our industry. Needless to say I never heard from her again. After some thought, we purchased the G-7 and just love it. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. LPI has so far sent me a subwoofer and a main diverter valve (not needed). What state do you live? Support - Product Videos & Documentation - Aqua Living Factory Outlets For Technical Support Please Call 423-349-2900 Submit a Service Request Register your Spa Spa Support Videos Learn about proper usage and installation of spas and bathtubs from our installation instruction manuals and informational videos below. Purchased spa from them in 5/2022. This tub is clearly a lemon that is costing me a fortune in electricity and has numerous failed components and issues from the factory. No matter your goal, we have a spa that fits your needs. We have retail stores that we own, and we have dealers in the same markets, meaning we're somewhat competing against our dealers, Hatley says. Its not how most major manufacturers do it, but that is how they are going. I call the factory and they gave me regional representative I ask to trade up to a current model yup another $1000. With furniture styles that satisfy any interior aesthetic, Universal's To the Trade program . While cracks can cause leaks, scratches can cause discomfort for users and become grooves for collection of debris and bacteria. I have had nothing but problems with this tub since then. Spa Repair & Swim Spa Maintenance, If you're looking to buy a swim spa one of the first questions you ask is "are swim spas high maintenance?" After establishing contact with LPI spa parts (******), we were able to get the panel ordered (#XXXXX) on or about May 11, 2022 and were informed it would take 4-6 weeks to manufacture and ship the panel. $350,000 Last Sold Price. SHOP NOW AMAZING DEAL ON 6 PERSON HOT TUB Get this 6-Person Hot Tub with 51 powerful jets! Jusben Engineers is a major B-BBEE engineering, construction, and maintenance contractor, delivering complex projects in the power, oil & gas, building, infrastructure and resources sectors in South Africa, Africa, and the Middle East. Luckily, knowing just a little bit about the different types of hot tubs available can make your decision much easier. Aqua Living is looking for a competent Inventory . For those discerning buyers looking to cut out the middle man and save a buck this may be a good option. These activities generally allow residents to maintain healthy lifestyles by encouraging movement and socializing with their peers. Call us at (425) 485-6059. Every interaction with this company is terrible. I come to find out this control panel is a known defective component but they continue to ship out the same control panel. . I'm very disappointed with the quality of this spa, and even worse the level of customer service. $369,000 Last Sold Price. Now they think there is an obstruction in one of the lines and they want to dig out the insulation to get at the line on my brand new tub. I ordered a Catalina Luxury Berkshire model from Aqua Living Factory Outlets in Reno NV on 7/2/22. See our Beginners Guide to Buying a Hot Tub. Once we filled the tub we noticed that the Tuff cover does not sit correctly on the tub and it leaks out hot air and makes it so we have ice build up. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We are committed to using . Its not the fault of the distributor if they cant get product. We make sure the activities are fun and entertaining. I don't think Dr Wellness has a tub anywhere near 20k. Dale J, Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. Spa Repair & Swim Spa Maintenance, Some Common Types of Hot Tubs and Popular Spas, The Best 4 Person Hot Tubs Top Home Spas in 2023, 5 Unique Valentines Day Hot Tub and Spa Experiences, Are Swim Spas High Maintenance? But beyond the pleasure of soaking, these spas offer real health benefits. Up to $1,000 off your spa! I was initially told that I was not operating it correctly until I informed them that the actual audio system was not installed. Says 2-3 weeks for made to order hot tubs but I bought one on July 15th 2020 and its now September 22 and dont have a hot tub yet. The cover was so misaligned that i can see through the center into the tub. Thank you for your picture submission. The Best 4 Person Hot Tubs Top Home Spas in 2023, 3 Amazing Luxury Hot Tubs and Premium Spas. They are cheaply made and are not very energy efficienct. LPI said to discard the incorrect panel and they'd correct this error. Click on an image below to learn more about the product. They are all under 5k. After radio silence from the company I finally talked to Larry (the only one who could help and also the one with radio silence) who informed me the part I need is obsolete and they cannot order it. Aqua has 1 job listed on their profile. He removed the front panel (which is damaged), and noticed no wire was connected to the touch pad. At Catalina Spas we believe in an overall approach to health, exercise and relaxation. Bluetooth speakers did not work upon arrival and needed to be replaced, then we noticed a leak we made a warranty claim which they initially tried to deny based on the purchase vs the actual received by date. So I paid thousands of dollars for 1.5 years of a hot tub that will now have to go to the dump. He found a wire was not connected at the factory. Still gathering info on the tub my friend got. Take a look at Everything Under the Sun's educational offerings, exhibitors and more. Our demand continues to far outweigh our capacity., This demand led LPI to make what Hatley says were very tough decisions about the future of the company. But what do they cost and will the initial price tag be worth it to you? I'm not sure who has the better job at LPI, their CEO or **** in shipping. Yet, our baths are about so much more than aesthetics. Is there any information that might be available, so that we might better assist? Im beginning to wonder if Ive gotten ripped off.. We are going through the same issues. I received no communication from lpi, but after a couple weeks I received glass balls and headrests in the mail. The issue with the panels is correctly outlined as a warranty issue. Thats just insane for a person being 5 days late to make a payment. Visit Website. It's no wonder that Catalina Spas are considered to be the most popular spas in the world. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Foam in your hot tub is a sign of contaminants. We plan to work diligently with all our current dealers in transitioning them to another manufacturer.. So now I have a hot tub that is less than a year old that does not work, a cover that was never right and no hope of it ever getting resolved. Youre someone who loves to pamper yourself with manicures. Re: Curious about LPI / Aqua Living / Dr Wellness. With the strength of our retail stores doing so well over the last couple years, and the improving economic conditions, we felt like we needed to choose this direction and put all of our efforts into going into the retail world.. Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. Follow and subscribe to watch spectacular Rocket League events. If your bathtub has jets, regular cleaning can prolong their proper functioning as well. BBB is here to help. WELLNESS SERIES Get started on your aqua fitness today with an entry level Dr. Wellness fitness spa. I want my $5,600.00 back. Aqua Living Factory Outlets. I bought my hot tub in June of 2022; they told me it would be in by July 9th the 9th came and we had no communication stating the delivery date was going to be late. We finally got the parts in, and they told us they'd install the soft cover and lift, I have it an email from the support manager and days later she emailed back saying they wouldn't do it because it wasn't a warranty issue, yet it was their mistake in the first place. Your partner in design. There was correspondence between a representative and the customer with an offer being made. Thanks LPI. When I followed up again. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. LPI CEO Dave Hatley says the change is the result of the company reaching an impasse where it is no longer feasible for the Johnson City, Tenn., facility to meet the production needs of a dealer network and its own retail stores. Note that complaint text that is displayed might not represent all complaints filed with BBB. I told him I paid $7447 for this Hot Tub and all Im getting is a run around by the manufacturer, So he was the next person I called. Everytime the breaker is turned on the tub immediately trips it again. EVERYONE I have dealt with in this company has lied to me. Please let us know if it does not meet your needs. Learn how to properly clean & maintain the longevity of your spa cover. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp "Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers," he says. How do you choose the best hot tub for back pain? This has incurred a significant cost as well as we should not have to be adding water every week. Aqua Living Factory Outlets 12 reviews Claimed Hot Tub & Pool See all 76 photos Write a review Add photo Location & Hours Suggest an edit 6414 Horsepen Rd Richmond, VA 23226 Get directions Amenities and More Accepts Credit Cards Accepts Android Pay Accepts Apple Pay Accepts Cryptocurrency 6 More Attributes Ask the Community Ask a question Q: Sincerely. With their unique corner-accommodating shape, these types of hot tubs can easily fit into most indoor and outdoor, Ergonomic seats, dozens of powerful jets and mesmerizing lights these are just some of the things that luxury hot tubs can offer. LPI, Inc. Johnson City, TN1 month agoBe among the first 25 applicantsSee who LPI, Inc. has hired for this roleNo longer accepting applications. Being able to chat with other residents becomes an important part of many peoples . Get tips on how to clean different types of jetted tubs and spas. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. Richard Moody has answered my prayers, it does help me with relief from neuropathic pain. At this point I was ok with how the tub was functioning and overlooked the shortcomings of the product. As of 1-15-2023 the website is still down. If company vaccination rates. The display area is 344.16 x 193.59mm, so it fulfills the creative space's needs and ensures the fineness of color images and lines. I've had two hot tubs prior to this one and didn't experience any problems other than the cover needing to be replaced. This field is for validation purposes and should be left unchanged. Evergreen Place offers activities at their location for residents. What do you want to bet this company claims bankruptcy soon and everyone who already paid gets nothing. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Debi Helton inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, Tennessee, United States 44 connections Find the perfect home furnishings at Hayneedle, where you can buy online while you explore our room designs and curated looks for tips, ideas & inspiration to help you along the way. There are numerous other issues like the touchscreen not working properly (Catalina claiming that it doesn't work when wet!!??? New Patient Forms; About; Contact Us; lpi aqua living. Now we were told it was fixed, however we are having the same exact issue as last year and this have a 5 year warranty on the tub and a lifetime warranty on the cover and neither is being honored. We are not seeing an order or warranty request under your name. It came in December of 2021. I need a part for the hot tub to be functional and have been waiting for months for it to be in stock (lpi told me it was just backordered) . #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. No I sent a email and they said they would try to start building it at the end of October. Well guide you through the process. Body awareness: For a person living with depression caused by a chronic disease, or someone worrying about recovering, aquatic therapy is a good way to redirect the mind. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. All products are proudly made in the USA. At Aqua Living Factory Outlets 0ur spas introduce new levels of comfort and relaxation into your life. (this was one of the main reasons I bought this specific spa as the salesman ****** said it was a "great" sound system.) ), then we have the best 4 person hot tubs for you! Many of our activities encourage members to socialize and develop friendships with other residents. Without a doubt I will never purchase anything from this company ever again. . Amy takes a trip to LPI's new facility in Johnson City and finds about about the company's acquisition of Catalina Spas. The lights on the whole back side aren't working, so LPI ships me the replacement lights without the front panel, and hasn't contacted me to update me on the service timeline. I asked if there was something that could be checked, like a sensor. LPI is responsive but not actually taking care of the core issue and they need to be held accountable. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. Take a virtual tour of one of our showrooms. Here well discuss common problems and how to address them. Well, before they delivered it, they told me 2 panels were damaged, and when they delivered there was more damage to it as it was only 2 gentlemen delivering it, and the company knew we had a few steps going down to the area they would install it. My purchase date was 10/30/2020, We were promised delivery By February 2021. The original terms for the financing loan were for 18 months, the balance remaining is primarily accrued interest and late fees. Tuff Spas is a rotational-molded hot tub manufacturer established in 1999 by CEO and Founder Dave Midkiff. My electric usage has gone from about 8kWh per day before the tub to over 55kWh per day since its been turned on. . They are the manufacturer and the sellers. View David Hatley's business profile as Chief Executive Officer at LPI. June 11, 2022 Posted by: grady county, ga zoning map . Spas - Aqua Living Factory Outlets Home > Spas Unbridled change in a fast-paced world makes the health-enhancing, stress-relieving, exercise-achieveing features of a swim spa a modern necessity. on 5 Unique Valentines Day Hot Tub and Spa Experiences, on Are Swim Spas High Maintenance? They are on Craigslist in my market. They only care of you pay and once that happens they can stall you for years and never give you anything. They manufacture there own hottubs so your definitely getting a run around if there saying to contact the manufacture. Keeping your acrylic bathtub from Aqua Living clean not only maintains aesthetic beauty but also promotes a more sanitary environment for bathing and relaxation. 347 total complaints in the last 3 years. * I know nothing about these names but I think they are linked by distribution or "factory outlet" marketing ? There was no Audio system installed. He Told me I should just find the part on another website. Manufactured with 6 individual spacious shelves for storage and organization. MSRP - $8199. "We are thrilled to become part of the LPI family. Plus we noticed the cover is missing foam entirely in a section from poor manufacturing and were told it only had a 90 day warranty and to buy another one FROM THEM for over $500 that would suddenly have a 5 year warranty. Per invoices and signed completion of service, the only remaining issues are the panels and pressure diagnosis. AQUA LIVING FACTORY OUTLETS Response Sep 15, 2020. . The customer and salesperson have since been in communication following the holiday season and vacation. Only he didnt actually fix it. Our instructional videos cover many hot tub topics such as: how to drain your spa, how to change temperature ranges, how to change the filtration duration, how to change the mode of heat or rest, how to locate the serial number for various spa models, how to replace the waterfall on/off valve, how to replace a pump or jet in a spa, and how to wire a GFCI for a 220v spa. Read about when and how to maintain the jets of your hot tub. The service tech said this tub appears to be mishandled during shipping and was really banged around. Re: Curious about LPI / Aqua Living / Dr Wellness. I told the guy it is hands down the worst buying experience Ive ever had online in my life. BBB Business Profiles are subject to change at any time. Tina Hatley Operations Manager at LPI Inc Kingsport, TN. Seating: 3 Gallons: 350 Weight: 945 lbs. I paid cash for the spa 18 mos ago and it is never worked properly and they refuse to come out and fix it. Jul 28, 2020 LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. I told them I knew I was out of warranty, wasn't wanting anything free but needed to know who to call. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. My experience with this company could fill a book. They said that we canceled using him and did not (mind you he is the only person who has tried to help us). Withdetailed information on each of the hot tubs,you will discover new features and what to look for when picking out your dream spa. It has been over 200 days since I paid for a hot tub from LPI that I never received. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts would be ordered and shipped to us and the unit would still have all the original factory warranty. Its also something you want to keep for several years of enjoyment. One speaker doesn't work, the subwoofer doesn't work, 3 screws in the access panel were snapped off into the framing, a corner seat air diverter doesn't work and the startup kit i was provided was opened and chemicals and test strips used. But now its 5-6 months since purchase. 04/22/2022. Ordered ours beginning of sept- finally got an update after multiple requests that it should go to production in 2-3 weeks! One of the easiest ways to protect your investment is a hot tub cover. I called customer service and was told the filters and magnets were in the mail.