After holding your arm still and straight for a short time, you should see your heart rate again. Itt doesnt turn on. Clip the other end of the charging cable to the port on the back of the tracker. Fitbit Inspire HR Fitness Tracker - Black (FB413BKBK) (#124041041561) . If the light is not working, it's possible that the sensor is dirty or damaged. If its still not working, try restarting your mobile device. Try restarting your Fitbit by holding down the button for 10-15 seconds until you feel a vibration. I had turned off my heart rate as well at the last update since my battery wasn't even lasting a day and now that isn't even working any more. Sweat during workouts and arm hair may also affect readings. Battery issues as well. Charge HR green light stopped : r/fitbit - Reddit Now it is working as before ! We offer custom order clubs from all the major brands with great offers available. sk8crazyman 90 subscribers Subscribe Share 2.6K views 1 year ago How to turn off the green led on the Fitbit inspire 2. They both had the same problem with the black screen. To reset the Fitbit Ionic, youll need to first make sure it is connected to the charger and receiving power. Theres currently no fix for this issue, as it seems to be a bug relating to Fitbits latest round of updates for some devices. Once Fitbit support confirms your warranty coverage, they usually offer options to repair or replace your current malfunctioning unit. Tried to restart x3 with nothing. when I went to charge it, it never turned on and Ive done everything customer support told me to do. Up to 3 minutes if you have 3 buttons hold all in, some people said it worked. If these troubleshooting steps still dont seem to be helping, contact Fitbit support to take a further look at your device. For Quick View to work properly, your Fitbit device needs to know which wrist its being worn on and whether youre right-handed or left-handed. Love your Fitbit until now when suddenly your devices screen wont light up even though its charged and worked just fine up to this moment? Remove the device from the charging cable and pause for 5 seconds. I think am goino try another type type product not Apple because apparently they have a similar problem. Several users online have highlighted an issue where colored lines run vertically across their devices display. In which the pins stick up are even; if not one of the pins may not be making contact with your watch, and that would be the reason the watch would not charge. Straps are size large and are clean with no damage. Sometimes, these buttons may become unresponsive or stuck. Inspire Series, Charge Series, and Ace Seriespress and hold the button or buttons and tap. However, if you find that it isnt quite working as expected, its usually a question of getting used to it more than an actual issue. The most common might be a low battery or the need to sync your Fitbit with your other devices such as your phone or tablet. 09:23 There are hundreds of frustrated customers with useless black screens. Choose your Fitbit device from the list. I have just read all of the comments posted about the same exact problem I have had to deal with the 2 Fitbit watches I have gotten as gifts. Tap Screen Brightness and change to Max (if available) or Normal from the options, or choose off the Dim Screen option. It is showing grey and '' on the tracker and Help Dashboard Store Browse Community Communaut Community Community Comunidad Community back Product Help Forums Sense 2 Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger. To restart your Versa, press and hold the side button for 10 seconds or more until you see the Fitbit logo on the screen, then release it. I have tried the restart and reset to no avail. Some, Reduce your Fitbits screen timeout. Fitbits have an accelerometer, which detect motions when its completely still. Learn more about resetting your Fitbit and the differences between restarting versus resetting in our articleNeed to restart or reset your Fitbit device? And the screen is black it still works with my IPhone. There are several reports online regarding vertical lines, washed out or completely black displays, and flickering screens. Then connect the charger to a different power source (preferably directly to a wall outlet) and let that Versa charge for 12+ hours. If nothing here helps, then its likely its a hardware problem. Not to mention customer service sucked! Seems they the all last the year and few daysmeaning meaning you have no warranty! All day activity tracking: Fitbit Ace 3 tracks all-day steps, and Active Minutes show how every move, skip and jump adds up to a healthier, more active lifemore 3 Fitbit Inspire 2 Health & Fitness Tracker with a Free 1-Year Fitbit Premium Trial, 24/7 Heart Rate, Black/Black, One Size (S & L Bands Included) BTW my first Charge 3 did this, Fitbit replaced it after I contacted the BBB and the replacement is doing the same thing. If the Fitbit is charged and youre still not seeing the green light, it could be an indication of a technical issue. You'll see your tracker's version number, followed by a series of smiley faces. Order online for free delivery and free returns. 11:37 If this doesnt work, the issue could be either with the device itself or the battery. Place the tracker on its charging cradle and hold down the side buttons for five seconds. Will see how the warranty works out. Tried the reset, got the smiley face then nothing. Additionally, users can set the length of time theyd like DND to last, making it a flexible, customizable tool that fits your schedule. @luvsmygrandshappy to hear that our Support team is sending you a replacement tracker. Unfortunately, there seems to be no surefire fix for this problem as its likely a hardware fault. Read on for a list of things you can do to try and resolve the issue. If you instead set the screen wake to the manual setting, press the watchs button or tap the screen to turn on its display. To correct your Fitbits time, open your phones, To switch between 12- or 24-hour time, youll need to open the. Sorry for the confusion! Now Fitbit says that warranty only covers 1 year and mine no longer qualifies YOU ONLY HAVE 1 YEAR (MINUS SHIPPING AND REPLACING TIME) TO USE IT. You can buy a new charger at. You may need to try this process a few times. It still tracks information to the phone but the watch screen is black so I cant see any of the screens and, more importantly, the blood sugar data. Instructions on how to do this for your particular model can be found at the foot of this article. For instructions, see. These quick solutions should get you back on track in no time. Additionally, be sure to update the Fitbit app on your phone to the latest version. Again, this seems to be a hardware issue. Watch is over warranty so I was offered a 35% discount. Inspire 2 continuously tracks your heart rate while you're exercising and throughout the day. Has anyone else encountered this problem? Try restarting your Fitbit device. 10-07-2021 I bought a versa 2(?) What to do if your Fitbit wont charge. LIGHT PINK WOVEN FABRIC REPLACEMENT FITBIT CHARGE 4 BAND You can now completely transform the style and feel of your Fitbit Charge 4 fitness tracker and match it up to perfection with your range of stylish sports and smart casual outfits. Additionally, although your Fitbit is likely out of warranty, contacting Fitbit Support often helps so we suggest you do that as well. PDF Why isn't my Fitbit device's battery charging? This action might just spring the pins free. Can you help me . Contact customer services for advice and they will be able to help you troubleshoot the problem and provide further suggestions. to improve the heart rate reading on your device. I was happy with what I had. Tried holding Iin my single button 30 second. The fact is that when you pay so much money for the watch, anyone would expect it to last longer than 1-2 years from the date acquired. The rubber strap that came with it was extremely uncomfortable. Try plugging your Fitbit charger into a different USB port. Money wasted on my part. If a post helped you try voting and selecting it as a solution so other members benefit from it. If your tracker and mobile device are too far away from one another, you wont receive notifications, or they may be delayed. Let go of the button, and unplug your tracker from the charging cable. Sense and Versa 3swipe right from the clock face. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. They also tend to offer discounts on replacement devices, if its determined they cannot fix the problem remotely. Fitbit also recommends switching the clock face to one developed by Fitbit if this doesnt work. If that doesnt work, Fitbit recommends you contact customer support. This error means your Versa 2s battery isnt charging. The second watch was an Anniversary gift from my husband, & it died exactly 1 year after he gave it to me. Make sure you research the model to ensure compatibility with your current phone before you purchase. Ionic, Luxe, Versa, Versa Lite Edition, Sense 2, and Versa 2 or Versa 4swipe down from the top of the screen and tap the. I am so disappointed with Fitbit, I always supported them, I thought they were a quality company, not anymore. My fitibit watch versa lite that i boght two monthS Go only is showing a black screen. I have reset it a number of times. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. If this is successful, the problem lies with the clock face youre trying to install. purchased within the last year. Air Conditioner Light Blinking Problem Solving Techniques (Updated It is showing grey and on the tracker and the green light at the back is no longer there. If all else fails, try uninstalling and reinstalling the Fitbit app. Fitbit Flex 2 Fitbit Ionic* Fitbit Inspire series Up to 5 days Fitbit Alta HR Fitbit Charge 3 Are you manually entering your numbers or using the OneTouch Reveal? Its better to charge your Fitbit via a wall outlet than your computers USB ports due to some limitations on your computer ports power. When you see a smile icon and the tracker vibrates, the tracker restarted. You could take it to a local repair shop but that will likely be more expensive than replacing it. Connect your device to the charging cable. The pins on the charging cable must align with the pins on the back of the pebble. Fitbit Devices and Sleep Tracking- Everything you need to know Theres no known fix for the issues, but you may be able to mitigate the problem by consulting our battery issues chapter below. I thought it was a great device until it stops working as it should. The real value here is the free year of Fitbit Premium thrown in for new users. It may be a more serious hardware issue. If you're not a new user and want a baseline Fitbit, we'd. Good luck! If so, be sure to speak up in the comments below. I have had the same exact issue since the last big update - no heart rate. Try cleaning the contacts on the Versa 2s back and on the charger itself. This may cause interference that prevents notifications from appearing on your Fitbit tracker. Part 2: How to Fix Fitbit Screen Not Working? Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Scroll down and select Notifications. Since it is syncing with the app, that means it is still working and tracking your activity and other stats. Set up your tracker as a new device. Be sure to check it against a pulse oximeter if you have one. In particular, connect it to the charger so its charging and then try restarting it multiple times. Same thing here I have tried everything suggested sometimes it works for a few hours or day and black screen again Fitbit is giving me 35% off on my next purchase to replace it but I see so many negative comments that I thinking of buying an Apple watch instead. If factory resetting your device doesnt solve the issue, contact Fitbit. Contact Fitbit customer support about problems and warranty info. Not sure I every want to do business with this company again. Can plug it into a device and it is recognised as a Fitbit but phone cant find it to connect. Fitbit display screen black and not working or turning on? On that same screen, youll see options to change your wrist placement. Unplug your tracker from the charging cable. To do this, press and hold the side button on the tracker for 5-10 seconds until the Fitbit logo appears. Internet Explorer 11 is no longer supported When a normal restart does not work, try changing the face via the Fitbit app. Here are some of the most common Fitbit problems and how to fix them. If you frequent the gym or running trail, using one band for workouts and another for daily wear is also worth trying. So frustrating!!!! This must be due to a bug on the de. Are you still stuck with a blank screen after a restart? This will reset the device and may help with any software issues that may be preventing it from turning on. Fitbit is. First of all, Fitbit uses an algorithm to automatically detect when you're asleep and record it as "sleep stages", these are- light sleep, deep sleep and REM sleep. The tracker restarts when you see that icon or logo, and the Fitbit vibrates. This mode is pretty easy to enable by accident, and it will disable both side buttons. Would not charge not even at the store. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-leader-3','ezslot_24',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');Finally, if none of the above options help, it could be a software issue. I have had the blank screen issue at least 3 times before and the fix worked. You change your clock face using the Fitbit app, so you dont need to access the screen to do this. Here are a few remedies to common issues. First, make sure that your Fitbit is adequately charged and that the charger is firmly connected to your device. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. cheers. thanks! Additionally, ECG features may not be available in your country. Select the device that you would like to pair with and then tap on Settings. I took off all reminders to move and keep my GPS off unless I am running. If it restarts, your problem should be fixed. Required fields are marked *. I'm also not sure if it's syncing correctly anymore. Find the services in question below. Press the button three times within five seconds.