This location does not accept cash or checks. If you believe you left your item at a TSA checkpoint, call 704-916-2200. To reach Concourse D, take a left out of Concourse E, or to reach the other concourses take a right and walk along the connector. No responsibility will be taken by the bank advertiser for these comments. Airline Reservation Hotline Airlines Airline Ticket Agencies Travel Agencies More Info 2 YEARS WITH (800) 573-2452 Serving the Charlotte Area OPEN 24 Hours If individual items or the entire contents of your baggage are missing, you should report this immediately upon arrival: * Reporting the loss at a later date can only be accepted if this is done in writing online within seven days. Any additional time will be charged at a reduced rate of $28 per hour. They have a pre-approval process Ill be completing beforehand. 5501 Josh Birmingham Parkway What are the airlines responsibilities when your bag is lost? Phone Number: 704-359-4013 CLT has 6 on-site parking options for passengers suitable for short- and long-term parking. See reviews, photos, directions, phone numbers and more for Delta Airline Baggage Claim locations in Charlotte, NC. Use this tool to help you get between terminals, No destination-specific delays are being reported at. Track Flights, Search Fares, Locate Airlines. Level 3 is the mezzanine level with a USO lounge, chapel, and nursing room. Browse our most frequently asked questions for more information! Flight Information: Departures and arrival information can be viewed online. Call 704-359-4647 when you are ready, or stop by the designated booth to request pickup. Outside relief area, Between concourses A and B Lounge access may be restricted at times due to capacity. The information provided is for informational purposes only and should not be considered financial, tax or legal advice. Every effort is made to resolve a claim when property is proven to be damaged or lost during TSA's security screening process. When fully complete, the full terminal expansion project will provide 3 large security checkpoints, pre-security concession spaces, charging stations, and new ticketing counters. This site does not include all credit card companies or all available credit card offers that are on the market. Baggage service: 614-338-6700. Airlines are free to pay more than the limit, but are not required to do so. To reach Concourse E, take a right out of Concourse D, or to reach the other concourses, continue straight along the moving walkways. Follow I-85 N to Little Rock Road in Charlotte. 28219, Airport website opens external site in a new window. If your baggage is damaged, please report this immediately at the airport or online, or within seven days at the latest. On domestic flights, airlines liability for lost or damaged assistive devices is the original purchase price of the assistive device. Level 1 is baggage claim with tunnel access to the car rental center and hourly parking deck adjacent to the terminal. CLT acknowledges that it is operating almost at maximum capacity and is in the midst of many renovation projects to expand and enhance its facilities. Customer Self-Service Need to change, cancel, or edit your flight itinerary? Members also have access to The Club CLT and Gameway. Air Canada, American Airlines, Contour, Delta Air Lines, Frontier Airlines, JetBlue, Lufthansa, Southwest, Spirit, Swiftair, United Airlines, Viva Aerobus, and Volaris operate out of Charlotte Douglas International Airport. Accommodation ranges from 2 to 4 stars and most hotels offer a courtesy shuttle service to and from the airport. Once we have received your complete damage report, you will be given confirmation in writing with a reference number. In the event that you dont notice the damage until you have arrived home or at your hotel, you must report it in writing within the legally stipulated period of seven days after your flight. This will enable us to attend to forwarding your baggage as quickly as possible. If you have reported your damaged baggage within the legally stipulated period, you can claim settlement of damages under the Montreal Convention. Baggage Recovery Center For questions, assistance or feedback regarding baggage delays, damaged bags or items left on United aircraft, contact us by using the information below. If you have to wait for the shuttle please wait inside the terminal or outside the terminal if you please and weather permits. Learn aboutTSA recognized locks andhow they can reduce the likelihood ofdamage to a lock orbagif a physical inspection is required. Share sensitive information only on official, secure websites. If after 21 days from filing your original delayed bag claim, your baggage has not been found, you can claim the bag as a total loss under the delay claim number that was provided. Airport Automated Information: 704-359-4910 Airport Information/Paging: 704-359-4013 Visitor Info Center: 704-359-4027 City of Charlotte Aviation Department: 704-359-4900 Airport Law Enforcement & Emergency: 704-359-4012 Media Queries ONLY: 704-359-4933 or email media@cltairport.com. You may also call 704-359-5555 for the latest parking information. Youll see them sporting a Pet Me vest with a handler. When I get to CLT on the way to TC, do I need to pick up my baggage and re-check it? We are here to support you with your inquiries 24/7. Passengers can be picked up and dropped off on either the departure or arrival levels, but waiting is not permitted. We have a layover of several hours at the airport. Another option is the free Cell Phone Lot. Charlotte/Douglas International is a "smoke free" facility like all other City-owned facilities in Charlotte. The Hyatt House Charlotte Airport offers shuttle service to both the airport and destinations within a 3-mile radius, including multiple shops and restaurants. Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 All rights reserved. To accompany a passenger into the terminal or to meet them on arrival, visitors can park for up to 15 minutesfree in the hourly parking deck. The postmark or automatic date of receipt of the email notification is the determining factor for compliance with reporting deadlines. Airlines are not liable for normal wear and tear, such as scratches and dents, or for damage to cases that have been overfilled or to breakable objects that have not been properly packed. These exclusions are typically listed in the airlines contracts of carriage. Frontier operates out of Charlotte Douglas International Airport and flights usually depart and arrive from Concourse A. Charlotte Douglas International Airport does accept mobile boarding passes. Does CLT provide shuttle rides between gates/terminals? Please save your control number; you will need it when communicating with TSA and to check your status. The hourly parking deck is located just across from the main terminal and is connected by walkways to/from level 2. Have this information ready, though: your name, phone number and address or e-mail address; the time, date, and place your item was last seen and a brief description of the item. Valuables such as jewellery, money, or laptops must be transported in your carry-on baggage and are excluded from liability. Airlines may have different policies to determine when a bag is officially lost. Charlotte Airport: A Brief History Timeline In 1936, Charlotte Municipal Airport opened, and was operated by the City of Charlotte. What about on the way back from TC to Connecticut? We have Conditional Approval for Global Entry, but have been unable to secure an Interview locally. Amenities include a complimentary breakfast with an omelet bar, a 24-hour workout room, an outdoor pool, and a hot tub. Some airlines now offer applications for cell phones, tablets, and other electronic devices, which provide passengers with data on the location of their baggage. Alternatively, you also have the option of going directly to the lost property office (Terminal 1, Area A, Level 0, Monday to Sunday from 08:00 hours to 16:00 hours). You can report the damage to the Lufthansa baggage tracing counter at the airport. Liability is governed by the Montreal Convention. If you can't find what you're looking for, you can use the text search function or one of our various contact options. Charlotte Douglas International Airport (CLT) served over 43 million passengers in 2021, and is the sixth busiest airport for passenger traffic in the U.S. Its the second-largest hub for American Airlines after Dallas/Fort Worth (DFW), with the airline operating around 90% of flights in and out of CLT. Hot Tip: To become a Priority Pass member, check out our dedicated Priority Pass article and the best credit cards for Priority Pass access. Assistive devices include (but are not limited to): Continuous Positive Airway Pressure (CPAP) machines, Prescription medications and any medical devices needed to administer those medications, such as syringes or auto-injectors. and then take a sharp right onto N. Josh Birmingham Parkway. Amar was born and raised in England and sadly didnt catch his bout of wanderlust until his early twenties. at the Lufthansa service counter at the airport. Get our travel tips Delivered to your inbox. Traveling is certainly a stressful experience, and Charlotte-Douglas International Airport is one of the busiest in the nation. 3. Review and complete the online claim form, as instructed below. Address: 5501 Josh Birmingham Parkway, Charlotte, NC 28208, USA Website: https://www.cltairport.com/ Contact: info@CLTAirport.com Phone: (704) 359 4013 Have you lost an item at the airport? The majority of missing items of baggage are found within the first 24 hours. To reach the D and E gates, take a right out of Concourse C, or to reach the A and B gates take a left. Website: cltairport.com Charlotte International Airport offers baggage claim service and could be accessed from the baggage claim area, which is located on the ground floor of the terminal. Ans: Contact American Airlines via phone or at their lost baggage counter. Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. Frequently Asked Questions Q: What happens if you lose your luggage claim ticket? If you know what concourse you are departing from, you can check what restaurants are nearby on the airport website. It also accommodates baggage claim A1-A3, B, C, D, and E. In the same area, there is also an Info desk, ATM and Baggage service between B and C. The first 15 minutes are free, with each hour costing $6, up to a daily maximum of $24. CLT has 5 security checkpoints situated across the terminal, providing easy access to each concourse. Please save your control number; you will need it when communicating with TSA and to check your status. Lounges marked as N/A only allow entry for eligible passengers in their premium cabins, frequent flyer programs, or participating credit card programs. * Hours are subject to change without notice. Please retain this together with all your flight documents, especially your boarding pass and the baggage claim tag. Terms of Service apply. Are incoming and outgoing flights for domestic travel in same concourse? It houses baggage claim A1-A3, B, C, D & E. there is an Info desk, ATM & Baggage Service between B C. Baggage cart rentals are provided by Smarte Carte. La Quinta Inn Charlotte Airport, North Carolina NC. Lower level traffic is being rerouted to the upper level."